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[ SUPPORT / RETURNS ]

Change your mind.
Keep the standards.

Returns are simple when the piece comes back unworn, tagged and inside the return window.

30 days from delivery Unworn · unwashed · tags attached Exchanges depend on stock availability
— 001

Request the
return.

Start from your order email or contact support with your order number and reason for return.

— 002

Pack it back
clean.

Item must be unworn, unwashed and returned with original tags plus any branded packaging included.

— 003

Refund or
exchange.

Once approved, refunds go back to the original payment method. Exchanges ship after stock confirmation.

— Eligible

What we can
take back.

  • Standard piecesWithin 30 days of delivery
  • Faulty itemsReport immediately with photos
  • Size swapsWhen alternate stock is available
  • Gift returnsStore credit or exchange only
— Not eligible

What we can't
accept.

  • Worn or washed itemsRejected on inspection
  • Missing tagsMust be attached unless faulty
  • Final sale itemsMarked clearly at checkout
  • Late arrivalsOutside policy window unless approved
[ Refund timing ]

After the
inspection.

Once the return reaches the studio and passes inspection, refunds usually land within 5–10 business days depending on the original payment provider.

Refunds

Processed to the original payment method. Shipping fees are usually non-refundable unless the item was faulty or the error was ours.

Exchanges

If the requested size or colour is sold out, we can issue store credit instead of holding your return in limbo.